30-Day Processing Standards 430-05-20-50-20

(Revised 01/01/04 ML2893)

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A worker must provide an eligible household an opportunity to participate as soon as possible, but not later than 30 calendar days after the application was filed. The application must be processed by the 29th calendar day to ensure the benefits are credited to the household’s EBT account by the 30th day.

 

The county must issue an EBT card to the household no later than the 30th day. If by the 30th day the county is unable to issue an EBT card because the client failed to attend scheduled EBT training and card issuance, the worker must document in the casefile the delay for card issuance.

 

An application is filed the day the county receives it. The application must contain the applicant's name, address and on the last page of the application signature of a responsible member of the household or the household’s authorized representative.

 

Example:

An application is received on May 11 and the interview completed on May 20. Verifications are requested and a pending notice is sent informing the household they have until June 10 to provide the verifications. The 30-day count starts May 12.

 

If the household provides the verifications prior to June 10, benefits must be processed by June 9 so benefits are available to the household by the 30th day (June 10).

 

If the household provides the verifications on June 10, benefits must be processed on June 10. The casefile must contain documentation stating the reason benefits were not available to the client until the 31st day.